Refund policy

Refund & Returns Policy

Last updated: August 16, 2026

At Dropify, we want you to be satisfied with your purchase. This policy explains our return and refund process for customers in the countries we serve, including Australia and the United States.

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be excluded under applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us at dropify90@gmail.com as soon as reasonably possible after receiving your order.

Please provide:

  • Your order number
  • A description of the issue
  • Photos or video showing the problem, where applicable

We will review your request and provide an appropriate remedy where required by applicable law.

Change-of-Mind Returns

For change-of-mind returns, we may accept requests within 14 days of delivery, provided the product is unused, in its original condition and packaging, and otherwise eligible for return.

Change-of-mind returns are subject to approval and do not affect any consumer rights that cannot legally be excluded.

Non-Returnable Situations

We generally cannot accept change-of-mind returns for products that:

  • Have been used or damaged after delivery
  • Are not in their original condition
  • Are returned without prior approval

These restrictions do not limit mandatory consumer rights under applicable law.

Refund Requests

To request a refund or return, email dropify90@gmail.com with your order number, a description of the issue, and supporting photographs/video where appropriate.

We aim to respond within 3–5 business days.

Refund Processing

Once a refund is approved, it will normally be issued to the original payment method. The time required for the funds to appear may depend on your bank or payment provider.

Order Cancellations

If you want to cancel an order, contact us as soon as possible. We will try to cancel orders before they are processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible, subject to any rights you have under applicable law.

Contact

Dropify
Email: dropify90@gmail.com